Streamlining Patient Experience: Best Practices

Re-Defining the Brick & Mortar Clinic Experience with LobbyLog

Checking patients into a clinic efficiently is a strong basis of today’s healthcare operations, directly influencing patient satisfaction, clinic workflows and productivity and efficiency of staff members. LobbyLog makes this process simple by offering a digital check-in solution for brick and mortar clinics. By replacing analog systems (that are now outdated), LobbyLog offers a streamlined and user-friendly experience for all patients and staff. 

In today’s post, we’ll explore how LobbyLog improves patient check-ins, slashes wait times, and helps clinics provide outstanding care. Because let’s face it: great patient care starts the moment someone walks in the door.

The Problem: Outdated Paper Check-Ins

For many clinics, checking in still means handing patients a clipboard full of paper forms to fill out when they arrive. Staff then have to manually enter that information into the clinic’s electronic health records (EHR) system. This system isn’t just slow; it’s also prone to errors, which can delay appointments, disrupt provider’ schedules, and leave patients frustrated.

A study from the American Academy of Physician Associates backs this up, listing long wait times and clunky check-in processes among the top complaints patients have about healthcare facilities. For clinics, these inefficiencies lead to bottlenecks, missed appointments, and even burnout for overworked staff.

The Solution: How LobbyLog Changes the Game

LobbyLog’s iPad-based app transforms the entire check-in process. Patients use an iPad to enter their visit information as soon as they are at the clinic. Here’s how LobbyLog's process solves typical issues and improves the patient journey for all clinics:

1. Easy and Accessible Check-In's for All Patients

Patients are able to enter their information directly into LobbyLog which cuts out the need for staff to manually input data. LobbyLog is able to save time while also reducing the chances of errors in recording patient details.

2. Integrated EHR Experience with Epic, AthenaHealth, Cerner and more

LobbyLog integrates seamlessly with most EHR systems, and updates patient information instantly. Our EHR integration ensures that all healthcare employees can access inputted data without additional wait times which makes the office workflow much easier and smoother.

3. Enhanced Security and Privacy with Necessary Compliant Frameworks

Digital check-ins offer a level of security that paper forms can’t. LobbyLog is HIPAA, SOC2, and HiTrust compliant, ensuring all patient data is handled with the utmost care. Plus, it eliminates the risk of misplaced and misfiled forms which could result in a serious HIPAA violation.

4. Faster Onboarding for New Patients  

For first-time patients at your clinic, LobbyLog makes it easy to gather medical histories, insurance details, and pictures of ID cards. The user-friendly interface makes this easy for all patients by being able to quickly enter their information within LobbyLog. This approach increases accuracy and reduces errors.

The Impact: Happier Patients and Less Wait Times in the Lobby

One of the largest advantages of having LobbyLog implemented is its ability to cut down patient wait times. By digitizing check-ins, clinics can significantly reduce the time it takes patients to fill out forms and wait to be seen. Patients do not need to show up 30 minutes early just to sort and fill out piles of paperwork—the LobbyLog app handles it all quickly and efficiently.

Designed with Patients in Mind

LobbyLog’s interface is simple, intuitive, and designed for everyone. Even patients who aren’t tech-savvy can navigate the system with ease. Clear prompts guide users through the process step by step, making it accessible to people of all ages and backgrounds. LobbyLog was built on ease of use and this design helps patients feel more comfortable, which reinforces their trust in the clinic.

Why Should Your Clinic Choose LobbyLog?

In today’s healthcare environment, switching to a digital check-in system isn’t just a nice-to-have—it’s essential. LobbyLog offers a solution that is easy to use with advanced features, making it an ideal choice for all clinics. With LobbyLog's process, clinics can now streamline operations, keep patients happy, and also give their staff time back to focus on what's important: delivering exceptional care.

If you'd like to see a difference in your clinic with LobbyLog, request a demo with our team here!